Frequently Asked Questions

Quick answers to common questions about MediCare

General Questions

How do I place an order?

You can order through our website or mobile app. For prescription medications, you'll need to provide a valid prescription.

What payment methods do you accept?

We accept all major credit/debit cards, UPI, net banking, and select digital wallets.

Are my medications genuine?

Yes, we source all medications directly from authorized distributors and manufacturers.

Do I need a prescription for all medicines?

No, only for prescription drugs. Over-the-counter medications can be ordered without a prescription.

Can I modify or cancel my order?

Yes, you can modify or cancel your order before it is shipped. Visit your order history to take action.

Shipping Questions

How long does shipping take?

Standard shipping usually takes 2–5 business days depending on your location.

Do you offer same-day delivery?

Yes, same-day delivery is available in select cities for orders placed before 12 PM.

What are the shipping charges?

We offer free shipping on orders above ₹499. A nominal fee applies to smaller orders.

Can I track my order?

Yes, once your order is shipped, you'll receive a tracking link via SMS and email.

Do you ship to rural areas?

Yes, we deliver to most PIN codes across India, including rural and semi-urban locations.